Privacy Policy

This policy explains what information Shoor collects when you use the website www.theshoors.com, how it uses that information, and how it protects it.

Last updated: August 2026

1. Information we collect

Depending on how you use the website, we may store the following:

  • Your mobile number, for one-time-code sign-in and order communication
  • The buyer's name and shipping details (province, city, address, postal code, notes)
  • Your approximate location on the map, if you choose one at checkout
  • Cart items, order total, shipping method, and payment status
  • Standard technical website data such as IP address, browser type, and the pages you visit (only as needed for security and service improvement)

Your cart is kept on your device so your shopping experience stays continuous.

2. Why we process your information

We use your information to:

  • Authenticate you and manage your account
  • Process, ship, and support your orders
  • Notify you about payment and delivery status
  • Respond to support requests and resolve disputes
  • Improve security, prevent abuse, and enhance the website experience
  • Comply with legal and financial requirements related to sales

3. Payment

Online payments are handled by third-party gateways such as Zarinpal. Sensitive card details are not stored by Shoor and are processed under the gateway's own policy. We keep the transaction identifiers needed to confirm payments and track orders.

4. SMS and communication

We use an SMS service to send sign-in codes and, when needed, order notifications. Your number is shared with the SMS provider only for these purposes.

5. Sharing with others

We do not sell personal information to third parties. We share it only as necessary with:

  • Payment gateways, to complete transactions
  • Shipping companies, to deliver parcels
  • Technical infrastructure providers (hosting, database, SMS)
  • Legal authorities, when required by law

6. Retention and security

Order and account information is kept for as long as needed to provide the service, offer support, keep accounting records, or meet legal requirements. Access to data is limited to authorized people, and we apply reasonable technical and organizational measures to reduce the risk of unauthorized access. No system is perfectly secure; if a significant security incident occurs, we will notify you as required by law.

7. Cookies and similar tools

The website may use cookies or local storage for sign-in sessions, the cart, and display settings. You can restrict cookies in your browser settings; if you do, some features (such as sign-in or the cart) may not work properly.

8. Your rights

You can ask support about your account and order information, request correction of inaccurate data, or, within the limits of the law, request restriction or deletion of non-essential data. Some information cannot be deleted immediately because of financial requirements or possible disputes.

9. Links to other websites

External links (such as social networks or brand websites) are governed by those websites' own privacy policies, and Shoor is not responsible for their content.

10. Changes to this policy

This policy may be updated. The current version is always available on the Privacy Policy page.

11. Contact

For privacy questions: